If you are experiencing inability to connect, freezing issues or authorization issues here are a couple of steps you can try to get access to VIP Connect.
First, try signing out of the site. You can do this by clicking the icon at the top of the page that looks like a person, then selecting "Sign Out" and signing back in. If that doesn't work, another option is to clear your browser history and cache. Here are some helpful links to guide you through this process for different browsers/devices:
- Clearing browser cache in Chrome: https://support.google.com/accounts/answer/32050
- Clearing browser cache in Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
- Clearing browser cache in Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
- Clearing browser cache on iOS: https://support.apple.com/en-us/HT201265
- Clearing browser cache on Android Phone or Tablet: https://www.cnet.com/tech/mobile/how-to-clear-out-your-android-web-browsers-cookies-cache/
We appreciate your patience and understanding as we work through these issues. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article